Your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. At CoHiVa Shop, we accept returns and exchanges within [7] days of delivery, provided the items are unused, in their original condition, and with all packaging intact. To initiate a return or exchange, simply contact our customer support team, and we'll guide you through the process. Please note that return shipping costs may apply unless the item arrived damaged or there was an error on our part. We’re committed to making your experience smooth and hassle-free.